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Get stuck trades with status 0

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Hi, I have questions about stuck exchanges in the Steam system.

I send an exchange, people accept it without problems, we get an tradeid, but its status does not change for more than 12 hours, it cannot be canceled or accepted.

They stuck until someone on the Steam servers fixes it or the system does not restart.

What can you advise? Have you encountered the same problems? Is there any way how to revive these exchanges or cancel?

 

Example:

12M1lBkilwoqW2.jpg

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